1. Charges Not Included in the Rate
2. Cancellations
Cancellations without penalty must be completed before the start of the check-in day. For example:
3. Early Departure or No-Show
Early departures or no-shows will result in a 100% charge of the total booking. Exceptions may be granted with prior hotel approval.
4. Reservation Modifications
Non-refundable bookings do not allow changes to dates or guest names. Extending a reservation will maintain the original policies and restrictions. Exceptions may be granted with prior hotel approval.
5. Refunds
Refunds are not issued for late check-ins or early check-outs. For flexible bookings eligible for partial or full refunds due to cancellations, refunds will be processed within 10 business days after the request and confirmation.
6. Important Information
7. Non-Refundable Costs
By making a reservation, you accept that transaction fees and service charges are non-refundable. These fees will not be reimbursed in the event of cancellation, as they cover services processed during the booking confirmation.
1. Natural Disasters
A credit voucher will be issued for unused nights, valid for 1 calendar year. This voucher is non-transferable, non-refundable, and subject to availability and restrictions.
2. Natural Disaster Alerts
No penalties will apply for date changes within 72 hours of the alert being issued.
3. No-Shows
No penalties will apply for no-shows occurring from the issuance of the alert up to 5 days after the hotel resumes normal operations.
4. Early Departures
Guests departing early will not incur penalties and will receive a credit voucher for unused nights, valid for 1 year.
5. Rescheduling
The original rate will be honored for travel completed within 1 year of the original booking date. Rescheduling must be completed within 30 days of the natural disaster and will be subject to seasonal restrictions.
6. Policy Changes
Located in the tropical paradise of Cancun, Mexico, El Rey del Caribe is much more than just a place to stay; it is a cozy retreat surrounded by lush green gardens, a beautiful courtyard and a pool that create an atmosphere of absolute serenity. Here, every corner is designed to make you feel in harmony with nature and the local culture.
Decorated with vibrant Mexican colors and hand-painted details, our rooms are the perfect space to relax after a day full of adventure or rest. We offer a warm and welcoming atmosphere that will make you feel at home from the first moment.
El Rey del Caribe is a hotel committed to sustainability, using solar water heaters, recycling waste and collecting rainwater to care for the environment. In addition, we offer you the opportunity to pamper yourself with massage therapies or revitalize your body and mind with yoga classes in our facilities.
Whether you are looking for adventure or simply to rest, our friendly and expert staff will always be ready to help you, making your stay an unforgettable experience. At El Rey del Caribe, you will immerse yourself in the tranquility of pristine beaches and rich Mexican culture, enjoying every moment in this tropical oasis. We look forward to seeing you!